Thank you for shopping at Crown&Coo! We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a hassle-free return and refund policy. Please read the following terms carefully:

1. Returns

• You may return any item purchased from Crown&Coo within 14 days of delivery for a full refund, provided the item is unworn, in its original condition, and with all tags attached.
• To initiate a return, please contact our customer support team at Customer@crowncoo.com with your order number and the reason for the return. Our team will provide you with instructions on how to return the item.
• Please note that the cost of return shipping will be the responsibility of the customer, except in cases where the item received is defective or incorrect.

2. Refunds

• Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
• Please note that shipping costs are non-refundable, except in cases where the return is due to our error or a defective item.

3. Exchanges

• If you wish to exchange an item, please follow the return process outlined above. Our team will contact you after the return is approved to place a new order for the desired item.

4. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at Customer@crowncoo.com with photos of the damaged or defective item. We will work with you to resolve the issue as quickly as possible, whether through a replacement, refund, or other appropriate solution.

Contact us

If you have any questions or concerns about our return and refund policy, or if you need assistance with a return, please contact our customer support team at Customer@crowncoo.com. We are here to help!