Frequently asked questions
Welcome to our FAQ page! Here you’ll find answers to the most frequently asked questions about our products, shipping policies, returns, and more. We’ve compiled this information to help you get the most out of your shopping experience with us. If you don’t find what you’re looking for, feel free to reach out to our customer support team for further assistance.
At Crown&Coo, we are proud to use 100% organic cotton in our t-shirts and other garments. We believe in sustainable practices and prioritize the use of organic materials to minimize environmental impact and promote eco-friendly fashion.
We choose organic cotton because it’s better for the environment, farmers, and consumers. Organic cotton is grown without the use of harmful chemicals and pesticides, resulting in healthier soil, water, and ecosystems. Plus, it’s softer and safer for your skin.
We work closely with trusted suppliers who are certified to produce organic cotton according to rigorous standards set by organizations such as the Global Organic Textile Standard (GOTS). This certification ensures that our cotton is grown and processed using organic, sustainable methods.
Absolutely! Garments made from organic cotton are not only better for the environment but also for your health and comfort. Organic cotton is hypoallergenic, breathable, and softer than conventional cotton, making it ideal for sensitive skin and everyday wear.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
We offer a 14-day return policy for all unworn and undamaged items. To initiate a return and receive further instructions, please contact our customer support team. For more details, visit our Return and Refund Policy page.
Yes, we do! After your return is approved, our team will contact you to place a new order for the desired item.
We accept payment by credit card, debit card, iDeal, and PayPal. All transactions are processed securely to ensure your financial information remains protected.
We provide detailed size guides on each product page to help you choose the right size. Our clothing, made from 100% organic cotton, is designed with sustainability in mind, ensuring a comfortable fit and high-quality construction. For more information, visit our Size Chart page.
You can reach our customer support team at Customer@crowncoo.com. We’re here to assist you with any questions or concerns you may have.
Or you can contact us through Contact us page
Please contact us immediately with photos of the damaged or defective item. We will work with you to resolve the issue as quickly as possible.
We aim to process and ship all orders within 2 business days. Shipping times vary depending on your location and the shipping method selected. You can find estimated delivery times at checkout.
Yes, we ship to most countries worldwide. International shipping rates and delivery times may vary depending on the destination.
We begin processing orders immediately to ensure prompt delivery. If you need to cancel your order, please contact us as soon as possible. However, we cannot guarantee that we’ll be able to cancel it before it’s shipped.